Supportive Services Case Manager

Lowome Housing Institute • Olympia, WA

6h • Onsite

About The Position

The Supportive Services Case Manager assists formerly homeless individuals in stabilizing in permanent supportive housing. The role provides short-term service planning, brief intervention and crisis response, informal counseling, information and referral assistance, and coordination of community-building activities. The Case Manager maintains relationships with community agencies and service providers and works with residents and interdisciplinary teams to support housing stability.

This is a full-time, 40-hour-per-week, non-exempt, unionized position (OPEIU 8), located at Billie Frank Jr. in Olympia. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility to work evenings or weekends as needed. The position reports to the Supportive Services Manager. Pay range: $29.20–$34.61.

Requirements

• Bachelor’s degree in Social Work or a related field, or an Associate degree with three years of experience.
• Strong documentation skills.
• Sound judgment and problem-solving abilities.
• Expansive knowledge of local, regional, state, and national resources.
• Ability to read, write, and communicate in English.
• Strong active-listening, verbal, and written communication skills.
• Well-developed emotional intelligence and interpersonal skills.
• Ability to independently de-escalate and resolve conflict.
• At least two years of experience working with a diverse population.
• Flexibility to work evenings or weekends as needed.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and other monthly reports.
• Reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Knowledge of eviction prevention methods.
• Master’s degree in Social Work or a related field.
• CPR/First Aid certification.

Responsibilities

• Provide case management to selected clients referred by building management as at risk of eviction or who self-identify for support.
• Complete intake assessments to determine clients’ needs and goals.
• Partner with residents to develop housing stability plans and establish goals.
• Evaluate risks to housing stability and deploy risk-mitigation strategies.
• Coordinate care and connect residents with local agencies and resources that meet LIHI clients’ needs.
• Assist residents with applications for benefits and entitlement programs.
• Observe and encourage progress, provide support, and adjust goals as needed.
• Lead crisis intervention and de-escalation actions.
• Participate in staff meetings and planning sessions.
• Collaborate with interdisciplinary team members to support residents and housing stability efforts.
• Engage in role-appropriate advocacy.
• Organize and facilitate community events for residents.
• Maintain client records, including case notes and logs of events and progress.
• Complete resident discharge and transition planning as needed.
• Coordinate with community organizations, public agencies, and volunteers to provide on- and off-site life-skills activities.
• Produce written materials, including community newsletters.
• Provide peer education and support to improve staff competence.
• Support the department budget through fiscally responsible spending and cost-saving actions, such as soliciting donations for programming activities.
• Assist supportive services management with grant applications and reporting, including impact stories and supportive insights.
• Maintain and increase job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Foster a clean and safe environment.
• Process and submit expense reports as needed.
• Complete assigned training by deadlines and comply with training requirements.
• Use Personal Protective Equipment (PPE) and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options
• Employer-paid life and AD&D insurance
• 401(k) offered for unionized employees through OPEIU 8
• 403(b) offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level