Case Manager III - Mental Health Court

Heartland Family Service•Council Bluffs, IA
•$20 - $24•Onsite

About The Position

The Case Manager III manages individuals involved in the Pottawatomie County Mental Health Court and screens potential clients who could be offered support through the program. The role provides trauma-informed case management and advocacy, assesses client needs and progress, coordinates services and referrals, and collaborates with justice-system personnel, clinicians, community providers, and other professionals. The position includes travel to meet with clients and their supports, attendance at community meetings and court proceedings, and court testimony when necessary. Essential functions are performed at the company’s physical work site. The work schedule is 37.5 hours per week. Compensation is $19.74–$23.54 per hour, determined by total years of relevant experience.

Requirements

  • Bachelor’s degree in social work, psychology, sociology, counseling, human development, mental health care, education, criminal justice, or another related field.
  • At least 21 years of age.
  • Valid driver’s license and acceptable driving record.

Nice To Haves

  • Experience in case management.
  • Internship experience with the Department of Human Services or social service agencies.

Responsibilities

  • Provide clients with trauma-informed case management and advocacy.
  • Explain the Mental Health Court program, its expectations, and how clients can succeed in it.
  • Complete intake and orientation, mental health screenings, social histories, service-delivery assessments, progress documentation, and discharge processes.
  • Write timely, accurate, and professional documentation for internal and legal use.
  • Collaborate and engage with multidisciplinary teams, including county law enforcement and jail personnel, judges, attorneys, corrections and probation staff, medical offices, clinicians, and practitioners.
  • Travel to meet with clients and their supports for assessment and progress updates.
  • Attend community meetings and legal court proceedings, and provide court testimony when necessary.
  • Build positive working relationships with therapists, medication providers, justice-system personnel, community providers, schools, and other professionals assigned to each case.
  • Maintain confidentiality of clients and families.
  • Maintain records required by contract and compile data spreadsheets.
  • Develop realistic, achievable, goal-oriented care management plans centered on clients’ needs and desires.
  • Help clients address barriers by using community resources and health-related information.
  • Complete and follow up on referrals for housing support, government assistance, and other client needs.
  • Coordinate services, resources, and information with and on behalf of clients.
  • Provide guidance, support, and crisis intervention when indicated and appropriate.
  • Cooperate and collaborate with program staff, volunteers, and other agency staff.
  • Maintain a courteous and caring attitude toward clients, volunteers, and visitors.
  • Maintain regular, prompt, and reliable attendance at the office.
  • Follow program and agency procedures, policies, and requirements.
  • Develop personal and program-related skills through internal and external training, including printed, audio, and visual materials.
  • Create, maintain, and share a dynamic self-care plan as appropriate.
  • Build connections between the agency and the broader community to support fundraising and community engagement.
  • Perform other program-related duties as assigned.
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