Automotive Service Manager

Volkswagen of Corpus Christi•Corpus Christi, TX

5d•$80,000 - $100,000

About The Position

We are looking for an experienced, hands-on Automotive Service Manager to lead the service drive. This is a working management position, not a Fixed Operations Director role. The ideal candidate has a strong background as a Service Advisor, experience training and developing employees, and the ability to lead by example while actively working with customers. The role combines service drive management with customer-facing work, including writing repair orders and recommending needed maintenance and repairs. The manager will develop advisors, oversee workflow and performance, coordinate with technicians and parts, resolve customer concerns, and hold the team accountable.

Requirements

Previous automotive Service Advisor experience.
Experience training and coaching Service Advisors.
Strong sales, leadership, and customer service skills.
Knowledge of dealership service operations.
Organized, self-motivated, and comfortable working alongside the team.

Nice To Haves

Previous Service Manager or Assistant Service Manager experience.

Responsibilities

Write repair orders, assist customers, and recommend needed maintenance and repairs.
Train, coach, and develop Service Advisors to improve sales and customer satisfaction.
Manage daily service drive operations and workflow.
Monitor advisor performance, productivity, and sales.
Ensure consistent customer communication and follow-up.
Work closely with technicians and parts to keep repairs moving efficiently.
Resolve customer concerns and maintain high customer satisfaction.
Lead by example and hold the team accountable.