Customer Service Manager

Raymour & Flanigan Furniture and Mattresses•Orange, CT

20d•$50,000 - $60,000

About The Position

Raymour & Flanigan is hiring a Customer Service Manager for a salaried role with an annual salary between $50,000 and $60,000. The company describes itself as a long-term, privately held organization that recognizes associates’ contributions and invests in their future success. The manager leads customer service operations and a team of associates, with a focus on service excellence, resolving customer concerns, and improving the customer shopping experience. The role requires flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan supports a drug- and smoke-free work environment. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.

Requirements

At least three years of management experience in a customer service or retail environment.
Proficiency in PC-based applications.
Leadership skills.
Professional verbal and written communication, interpersonal, and organizational skills.
Ability to multitask, manage time, problem-solve, and work in a fast-paced service environment.
Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Authorization to work in the U.S. without visa sponsorship now or in the future.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide superior customer service and advocate for customer opportunities and requests.
Lead, build, and develop a team that models service excellence.
Maintain associate payroll, benefits, and performance information.
Hire, coach, mentor, and develop associates.
Partner with sales and operations team members to enhance the customer shopping experience.
Complete daily sales, delivery, and inventory reports, cash deposits, and weekly payroll reconciliations.
Communicate information responsively to the Director of Customer Care, associates, and customers.
Proactively resolve escalated customer issues.
Identify opportunities and solutions for continuous improvement.
Organize and balance multiple priorities in a fast-paced environment, maintaining composure when handling unexpected challenges and competing demands.
Perform additional functions assigned at management’s discretion.