Customer Service Manager

BibliU•Cisco, TX

16h•Onsite

About The Position

The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. On-the-job training and a supportive team environment are provided. This is a full-time, permanent position at the Cisco College Campus in Cisco, Texas. The schedule is 40 hours per week: Monday through Thursday, 8 a.m.–4 p.m., and Friday, 8 a.m.–12 p.m. The role also requires evening and weekend work for home sporting events. Pay is $12.00 per hour.

Requirements

Experience working in a retail or cashier role.
Friendly, reliable, and customer focused.
Comfortable handling transactions and basic stockroom tasks.
Strong attention to detail in cash handling and record-keeping.
High school diploma or equivalent.

Responsibilities

Assist customers in-store and over the phone with professionalism and a positive attitude.
Operate the cash register accurately in line with store policies and procedures.
Maintain clean and organized displays, ensuring shelves are stocked and well presented.
Check in, price, and display supplies and general merchandise.
Participate in inventory counts and help track stock levels.
Record price changes and promotions accurately.
Notify appropriate staff about out-of-stock or defective items.
Follow up with customers regarding special orders and notify them of issues or arrivals.
Report marketing trends and customer feedback to the supervisor.
Complete additional duties as assigned.