Customer Service Manager
About The Position
The Customer Service Manager provides overall direction and leadership to customer support teams. The role improves efficiency, profitability, and customer satisfaction by implementing service and operations strategies. It also provides team members with challenging work and developmental objectives, while sharing responsibility and accountability for organizational goals. As a front-line decision maker, the manager oversees major and significant customer accounts, including some with enterprise agreements. The role provides process and product expertise and serves as a subject matter expert for other team members. Responsibilities also include receiving and processing requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Requirements
- High school diploma or GED.
- Eight or more years of customer relations experience in the Corrugated Box Industry.
- Skills in building effective teams, collaboration, customer focus, decision quality, directing work, driving engagement, ensuring accountability, and managing conflict.
Nice To Haves
- Bachelor’s degree in a related field, or related experience and/or training, or an equivalent combination of education and experience.
- Experience working in a manufacturing environment.
- Computer data-entry experience.
Responsibilities
- Provide overall direction and leadership to customer support teams.
- Implement service and operations strategies to improve efficiency, profitability, and customer satisfaction.
- Provide team members with challenging work and developmental objectives, and share responsibility and accountability for organizational goals.
- Act as a front-line decision maker and manage major and significant customer accounts, including some with enterprise agreements.
- Provide process and product expertise and serve as a subject matter expert resource for other team members.
- Receive and process requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Flexible Spending Accounts
- Short-term disability
- Long-term disability
- 401(k)
- Company-funded retirement contributions
- Paid Time Off
- Tuition reimbursement
- Student Loan Repayment Assistance
- Voluntary insurance benefits for home, auto, vision, and pets
- Leadership training
- Promotional opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
