Customer Service Manager

Albertsons Companies • Honolulu, HI

9d

About The Position

The Customer Service Manager leads front-end and customer service operations at an Albertsons Companies store. The role oversees check stands, self-checkout, the service desk, checkout processes, cash office activity, staffing, and service execution. The manager ensures teams deliver fast, friendly, accurate, and compliant customer service while supporting store performance and customer engagement.

This customer-facing leadership position includes hiring, training, scheduling, coaching, and developing associates, supervisors, and front-end staff. The manager promotes service standards and service recovery, supports loss prevention and fraud prevention, maintains compliance with company policies, and communicates operational results and needs to management. Availability must be flexible, including evenings, weekends, and holidays.

Requirements

• Strong customer-service focus and a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.
• Knowledge of front-end and customer service operations.
• Knowledge of cash handling, cash office accuracy, and compliance execution.
• Knowledge of labor planning, scheduling, and service productivity.
• Knowledge of service standards, audit readiness, and loss prevention support.
• Knowledge of store operations, service programs, and front-end systems.
• Knowledge of cash handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, labor usage, and performance trends.
• Ability to train, coach, and develop associates and supervisors.
• Ability to stand, move, lift, carry, or push moderate loads as required.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Lead front-end and customer service teams to provide fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front-end operations, including check stands, self-checkout, the service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes, including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• Inclusive work environment with colleagues who reflect the communities served.
• Benefits may include vision, disability and life insurance, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits.
• Associates in this position may be eligible for a quarterly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed