Customer Service Manager
About The Position
Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities it serves. The role, described in the posting as Shift Manager, delegates tasks, trains coworkers, resolves customer complaints, troubleshoots register or transaction issues, and sets the example for excellent customer service. The manager ensures the team focuses on daily goals, assists with merchandising, and works to ensure the highest quality of customer service each day. Kwik Trip is a family-owned Midwest company that has operated since 1965. The company says it shares 40% of pre-tax profits with coworkers and offers career paths in retail leadership, its Support Center, and production and distribution facilities. Many Shift Managers have developed skills for new challenges and leadership roles within the company.
Requirements
- Great people skills.
- Enjoy a fast-paced work environment.
- Ability to problem-solve challenges and shift priorities quickly.
- Desire to help others.
- Six months of retail experience, including customer service and money handling.
- Ability to lift up to 50 pounds and walk or stand for up to 8–10 hours per day.
Responsibilities
- Delegate tasks and train coworkers.
- Resolve customer complaints and troubleshoot register or transaction issues.
- Set an example for excellent customer service.
- Ensure the team focuses on achieving daily goals.
- Assist with merchandising.
- Ensure a high quality of customer service each day.
- Maintain a clean and inviting store.
- Motivate others to complete tasks and meet goals.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Coworker bonuses ranging from 8% to 12% of gross annual wages, depending on company profitability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
