Customer Service Manager

BibliU • Kansas City, MO

9d • Onsite

About The Position

The Customer Service Manager delivers friendly, helpful customer service and supports the efficient operation of the Campus Store at Avila University. The role includes assisting customers in person and over the phone, operating and overseeing cash register activities, supporting team members, maintaining inventory, and keeping merchandise organized and well presented. On-the-job training and a supportive team environment are provided. This is a permanent, part-time position working 20–25 hours per week.

Requirements

• Experience working in a retail or cashier role.
• Friendly, reliable, and customer-focused.
• Comfortable handling transactions and basic stockroom tasks.
• Strong attention to detail in cash handling and record-keeping.
• High school diploma or equivalent.

Responsibilities

• Assist customers in-store and over the phone with professionalism and a positive attitude.
• Operate the cash register accurately in accordance with store policies and procedures.
• Maintain clean and organized displays and ensure shelves are stocked and well presented.
• Check in, price, and display supplies and general merchandise.
• Participate in inventory counts and help track stock levels.
• Record price changes and promotions accurately.
• Notify appropriate staff about out-of-stock or defective items.
• Follow up with customers regarding special orders and notify them of issues or arrivals.
• Report marketing trends and customer feedback to the supervisor.
• Complete additional duties as assigned.

Benefits

• Paid time off, wellness days, and public holidays.
• 401(k) plan.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Flexible Spending Account.
• Company-wide bonus scheme.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED