Assistant Branch Manager

Precision Door Service•Portland, OR

10d

About The Position

The Assistant Branch Manager oversees administrative operations in the market’s residential division and supports smooth coordination between the corporate office and field operations. The role assists the Branch Manager in evaluating market efficiency and productivity, tracking and communicating KPIs, and collaborating with upper management to develop short- and long-term business growth plans. The Assistant Branch Manager communicates goals to the team and guides employees toward achieving them. The position directs residential installations, sales, and operations; manages budgets, operating costs, profitability, inventory, and purchasing; and supports continued sales growth across residential locations and garage door products. It also supervises and trains employees, manages payroll commissions and employee hours, conducts performance reviews, and promotes customer satisfaction and workplace safety. Work takes place in indoor and outdoor environments.

Requirements

At least 2 years of experience in business operations, with a proven track record of driving results.
Operational leadership experience.
Proven ability to oversee branch operations, including sales performance, transportation and logistics, maintenance and fleet management, P&L accountability, and employee management.
Experience collaborating with leadership to develop business plans, including revenue forecasting, expense management, fleet ROI and utilization, and branch growth strategies.
Ability to prioritize workloads and manage shop personnel to ensure operational efficiency.
Strong time-management skills, including prioritizing tasks, meeting deadlines, and streamlining processes.
Sound decision-making skills.
Problem-solving skills, including analyzing performance data and recommending strategies to improve productivity and profitability.
Negotiation and mediation skills to resolve conflicts effectively.
Leadership skills, including leading teams, facilitating collaboration, and driving change.
Interpersonal skills to build relationships and foster a positive team environment.
Excellent verbal and written communication skills and a personable, professional demeanor.
Self-motivated, proactive, organized, and able to act with urgency.
Positive, team-oriented attitude and willingness to challenge the status quo.
Approachable personality that inspires confidence and trust.
Valid driver’s license.
Ability to lift up to 100 lbs. and carry items up to 50 feet; walk on uneven surfaces; and use hand tools with manual dexterity.
Ability to use ladders, mechanical hand tools, and common power tools frequently.
Clear verbal communication to convey detailed instructions accurately and quickly.
Normal hearing ability to understand spoken information and distinguish sounds.

Nice To Haves

Bachelor’s degree in Business, Sales, or Marketing preferred but not mandatory.
Sales leadership experience is a plus.

Responsibilities

Plan and direct installations, sales, and operations to meet operational and financial goals.
Develop operating budgets and capital expenditure recommendations for the regional location.
Ensure operations stay within the allotted market budget.
Recommend and create operating policies and procedures to provide consistent guidance to teams.
Establish a team-oriented customer service philosophy and supportive working environment.
Conduct management team meetings to communicate operational news, forecasts, and strategies.
Encourage discussion and proposals to optimize operations, and address issues affecting productivity.
Manage budget preparation, operating costs, operational profitability, inventory, and purchasing.
Manage and train technicians in the sales cycle.
Supervise assigned employees, including staff selection and training.
Process weekly payroll commissions and approve employee hours.
Conduct performance reviews, reward and discipline employees, address complaints, and resolve issues.
Observe safety procedures and ensure employees follow them.
Schedule periodic safety meetings and solicit recommended improvements to safety procedures.
Drive continued sales growth across residential locations and residential garage door products.
Lead and run weekly Sandler meetings.
Organize weekly safety and operational meetings.
Maintain high customer satisfaction and integrity across all locations.
Assist the Branch Manager as needed.
Track and communicate KPIs and collaborate with upper management on business growth plans.