Assistant Branch Manager

Newburyport Five Cents Savings Bank • Newburyport, MA

9d • $49,270 - $67,740

About The Position

The Assistant Branch Manager oversees daily branch operations to ensure exceptional customer service and operational excellence. The role develops and coaches staff, models sales and service standards, and performs complex duties with accuracy, integrity, professionalism, and sound judgment. The position works with management to meet branch sales goals, strengthen customer relationships, support business development, and ensure compliance with Bank policies and applicable regulations.

Requirements

• High school diploma required.
• Minimum of 3 years of retail banking and/or customer service experience.
• Strong knowledge of branch operations and systems.
• Proficiency in basic office software.
• Ability to work at any branch location as needed.

Nice To Haves

• Associate’s degree preferred.
• Supervisory experience strongly preferred.

Responsibilities

• Lead, coach, train, and develop branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed.
• Ensure employees meet performance, service, sales, and training expectations.
• Oversee daily branch operations, including staffing and scheduling, opening and closing procedures, night deposits, transactions, account maintenance, cash and coin ordering, cash and ATM functions, audits, reports, timecards, policy exceptions, transaction overrides, and process improvements.
• Partner with management to achieve branch sales goals and develop sales strategies.
• Build customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
• Represent the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintain current knowledge of Bank products, policies, procedures, and applicable regulations through required training.
• Ensure compliance with Bank, federal, state, consumer regulatory, and BSA requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED