Assistant Branch Manager
About The Position
Together with the Branch Manager, the Assistant Branch Manager oversees daily branch functions, participates in hiring, develops and maintains the branch team, and supports the overall customer experience. The role performs supervisory and administrative functions to ensure effective branch operations in accordance with Bank policies and procedures. It oversees the lobby and teller line, helps coordinate and delegate work assignments, and provides backup to the Branch Manager as needed. The Assistant Branch Manager is expected to demonstrate leadership, accountability, dependability, professionalism, teamwork, and excellent communication in every interaction, while providing high levels of customer service and responsiveness. The role supports customer retention and relationship growth through sound decisions within established authorization guidelines, and maintains knowledge of applicable consumer and home equity lending products, regulations, and processes. It assists with team coaching, communication, hiring, compliance, audits, reporting, inventories, security, and training. Compensation is commensurate with experience; the posted range is a general estimate and does not guarantee a specific rate of pay.
Requirements
- Associate degree or similar coursework/training.
- At least 2 years of customer service or sales experience.
- At least 2 years of supervisory experience.
- Computer skills required.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Nice To Haves
- Prior Assistant Branch Manager experience.
- Fluency in a second language.
- Knowledge of Microsoft products.
Responsibilities
- Provide customer service and responsiveness to customers.
- Use decision-making skills within established authorization guidelines to support customer retention.
- Identify opportunities to enhance customer relationships, products, services, practices, and the Bank’s competitive position.
- Interview customers and take applications for consumer and home equity loans or lines, where applicable; may close these loans or lines.
- Refer mortgage and refinance customers to the branch’s Mortgage Originator and, in the Originator’s absence, assist customers with online mortgage applications.
- Maintain knowledge of consumer and home equity products, regulations, and processes.
- Participate in the hiring process and assist with coaching the branch team.
- Work with the Branch Manager to maintain communication with the team and share pertinent information in a timely manner.
- Maintain team understanding of the Bank’s mission and core values.
- Support Bank initiatives internally and externally to promote a positive Bank image and support Bank growth.
- Ensure compliance with federal and state laws and Bank policies and procedures.
- Assist with required periodic audits, month-end reports, and inventories.
- Oversee branch security as described in the HFG security manual and ensure staff compliance.
- Ensure the entire branch team completes required training.
- Oversee daily branch functions, lobby, and teller line; coordinate and delegate work assignments.
- Provide backup to the Branch Manager as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
