Assistant Branch Manager

Heritage Pool Supply Group • Alpharetta, GA

10d

About The Position

The Assistant Branch Manager (ABM) supports the Branch Manager in achieving excellence in branch operations, financial performance, and customer satisfaction. The role provides operational leadership, financial insight, team development, and relationship management to ensure efficient operations, revenue growth, a high-performing team, and progress toward long-term branch success. The ABM works across office, customer-engagement, and warehouse settings in a fast-paced, dynamic hybrid environment and may travel up to 25% to regional meetings, customer worksites, and branch locations.

Requirements

• At least 1–2 years of experience in a warehouse, distribution, or supervisory/assistant management role.
• Demonstrated ability to manage teams, oversee operations, and execute processes efficiently.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and clean driving record.
• Ability to pass a criminal background check and pre-employment drug screening.
• High school diploma or equivalent.
• Ability to sit, stand, walk, bend, reach, and lift up to 75 pounds.
• Ability to use standard office equipment, communicate effectively verbally and in writing, and perform repetitive tasks accurately.

Nice To Haves

• Prior experience in landscape, pool and aquatics distribution, or a related industry.
• Familiarity with ERP or warehouse management systems.
• Experience in financial planning, budgeting, and revenue optimization.
• Project management skills, including prioritizing tasks and managing multiple initiatives.
• Leadership development experience and succession planning capabilities.
• Strong relationship management skills focused on customer retention and satisfaction.
• Knowledge of operational and warehouse safety protocols.
• An associate or bachelor’s degree in business administration, supply chain, or a related field.
• OSHA 30-hour and forklift certifications.
• Five or more years of relevant industry experience.

Responsibilities

• Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, and improving productivity and efficiency.
• Help meet branch revenue and profitability targets by monitoring financial metrics, executing sales strategies, and identifying sales-growth opportunities.
• Lead, mentor, train, and develop branch staff, including warehouse personnel, drivers, and inside sales teams; provide performance feedback and foster a collaborative, high-performing workplace.
• Build and maintain customer relationships, address inquiries, and resolve issues to support customer satisfaction and retention.
• Collaborate with the Branch Manager on strategic plans, using market and operational insights to support branch growth and operational excellence.
• Generate and review reports on financial results, staffing forecasts and efficiency, inventory levels, and customer satisfaction, and provide actionable insights.
• Ensure compliance with company policies, safety standards, and operational procedures, and maintain a safe, organized, and efficient warehouse and branch environment.
• Guide, assign, and train warehouse and operations personnel, including drivers and inside sales support, and collaborate with sales, operations, and administrative teams.

Benefits

• Competitive weekly or bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off, including vacation, sick, volunteer, holiday, birthday, and floating time
• Medical, dental, and vision coverage
• Flexible spending accounts
• Company-paid life insurance and short-term disability
• Optional long-term disability and additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED