Plumbing Service Manager

P3 Services•Humble, TX

4d•$90,000 - $115,000

About The Position

Power Plumbing Services is seeking an experienced Plumbing Service Manager to lead, coach, train, and develop its Service Technicians. The manager drives team performance, maintains exceptional customer service, improves operational efficiency, and helps the service department meet revenue and profitability goals. The company’s mission is to build lasting customer relationships through first-class solutions, value, and professionalism.

Requirements

Minimum 2–3 years of leadership experience.
At least 5 years of residential and commercial plumbing experience.
Licensed Journeyman with strong service plumbing knowledge and technical skills.
Experience coaching, training, and developing service technicians.
Strong understanding of KPIs, revenue goals, labor efficiency, and service department performance.
Excellent verbal and written communication skills.
Strong leadership, organization, and problem-solving abilities.
Customer-focused, with the ability to resolve concerns professionally.
Comfortable working independently and making decisions in a fast-paced environment.
Sales and financial acumen.
Ability to build trust, motivate employees, and hold team members accountable.

Nice To Haves

Experience with ServiceTitan or a similar CRM/service management system.
Experience with customer financing programs.

Responsibilities

Lead, coach, train, and develop Plumbing Service Technicians.
Conduct weekly training on technical, communication, customer service, and sales skills.
Hold weekly one-on-one meetings with technicians to review KPIs, goals, and performance.
Monitor revenue, conversion rates, average tickets, memberships, lead turnover, productivity, and gross margins.
Conduct technician ride-alongs and provide hands-on coaching and field support.
Review service calls, job photos, invoices, and completed work for quality and local plumbing code compliance.
Coach technicians on presenting repair and replacement options to customers.
Assist technicians in the field with troubleshooting and closing jobs when needed.
Monitor daily workload, backlog, cancellations, and technician availability to maximize productivity.
Manage technician PTO requests and on-call rotations.
Ensure customer concerns are addressed promptly and professionally.
Support technician recruiting, onboarding, training, and retention.
Ensure company vehicles are maintained, clean, organized, and ready for service.
Assist with price book updates and department-level process improvements.
Maintain accurate documentation and ensure technicians complete required paperwork on time.
Create a positive, accountable work environment where employees can succeed and customers receive exceptional service.