Service Manager - Plumbing
About The Position
Black Diamond Experts is a growing Utah-based residential service company specializing in electrical, plumbing, and HVAC services. The Plumbing Service Manager oversees daily operations for the plumbing service department, coaches technicians, and provides backup on complex diagnostic situations. The manager is responsible for keeping the department running efficiently, ensuring work meets code, and maintaining customer satisfaction. The position is based in Salt Lake City, Utah. It is primarily office-based, with frequent field visits and technician ride-alongs. Travel may be up to 50%, and the role may require evenings, weekends, or overtime to meet customer and operational needs.
Requirements
- High school diploma or equivalent.
- At least 5 years of plumbing service experience, including at least 2 years in a leadership or supervisory role.
- Valid driver's license with a clean driving record.
- Strong technical knowledge of plumbing systems, diagnostics, and repair practices.
- Leadership, coaching, and team development skills.
- Excellent communication, customer service, and problem-solving abilities.
- Ability to pass a background check and drug screening.
- Occasional lifting up to 50 pounds, bending, kneeling, and working in confined spaces during field support.
Nice To Haves
- Associate's or bachelor's degree in business, management, or a related field.
- Journeyman or Master Plumbing license; requirements may vary by state.
- Proficiency with ServiceTitan or similar field/service management software.
Responsibilities
- Lead, coach, mentor, recruit, and train plumbing service technicians through team meetings, ride-alongs, and coaching sessions.
- Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and recall tracking.
- Provide technical support and guidance for complex diagnostic and repair situations.
- Ensure technicians process payments, use required personal protective equipment, and comply with plumbing codes and safety standards.
- Handle escalated customer concerns and review technician recommendations, estimates, and invoices for accuracy.
- Monitor performance metrics, departmental profitability, and job costing, and prepare reports and recommendations for leadership.
Benefits
- Weekly pay with incentives and bonuses.
- 401(k) retirement plan with company match.
- Holiday pay, vacation pay, and paid time off.
- Company events and parties.
- Medical, dental, vision, life, and long- and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
