Plumbing Service Manager

Bonfe • South Saint Paul, MN

10d • Onsite

About The Position

As a Plumbing Service Manager, you’ll lead and support a team of plumbing technicians responsible for residential service, repair, installation, and maintenance. You’ll help drive department performance while ensuring technicians have the training, coaching, resources, and support they need to succeed. Bonfe is a family-owned business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. We treat you like family and help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners. Be part of an organization which bases growth and future goals on a set of core values that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free. People often come to us looking for a job, they stay with us because they find a fulfilling career, room to grow, opportunities to excel, AND MORE!

Requirements

• 5+ years Previous management or leadership experience.
• Experience leading and developing employees.
• Strong understanding of project management, organization, and prioritization.
• Ability to use technology and business systems to identify challenges, improve processes, and support team performance.
• Highly organized and self-motivated, with strong attention to detail and the ability to manage competing priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to give and receive constructive feedback in a professional and productive manner.
• Strong service orientation with a focus on both customer and employee experience.
• Ability to motivate, coach, and hold team members accountable in a collaborative, team-oriented environment.
• Demonstrated ability to build trust, develop talent, and lead by example.
• A continuous improvement mindset —you always think there's a better way.

Nice To Haves

• Plumbing License or experience not required but highly preferred.

Responsibilities

• Lead daily department operations, including reviewing performance metrics, prior-day results, and priorities.
• Conduct department meetings and participate in daily operations huddles to maintain alignment and accountability.
• Provide ongoing technical, customer service, and Nexstar training to develop technician skills and performance.
• Ensure team members understand and consistently follow Bonfe processes, systems, and standards.
• Monitor department performance through daily metrics, reporting, and performance logs.
• Identify performance gaps and develop and implement coaching plans to support individual and team development.
• Participate in the On-Call rotation and provide leadership support when needed.
• Support the recruiting, interviewing, hiring, performance management, and disciplinary processes for the department.
• Promote a positive, collaborative team environment focused on customer experience, employee development, and operational excellence.

Benefits

• Medical and Dental benefits with option of 100% Bonfe Paid Premium after 60 days of employment
• Optional Vision benefits available
• 401k with GENEROUS Employer Match after first 6 months of employment
• PAID time off
• Uniforms provided
• Continuous career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed