Service & Plumbing Manager
About The Position
The Service & Plumbing Manager is responsible for the financial performance, operational efficiency, leadership, and continued growth of Progressive Heating, Air & Plumbing’s HVAC Service and Plumbing departments. As a member of the company’s leadership team, this role is accountable for departmental revenue, profitability, productivity, customer satisfaction, and employee performance goals. This is a business leadership and operational management position rather than a technical training role; success is measured primarily by financial results, operational execution, employee development, and customer experience.
Requirements
- At least 5 years of progressive leadership experience managing service-based operations.
- Proven track record managing multiple employees and significant revenue responsibility.
- Experience in HVAC, plumbing, electrical, or related residential home services; HVAC or plumbing experience is preferred but not required.
- Background working in a structured, KPI-driven organization.
- Demonstrated success managing departmental financial performance and profitability.
- Strong people leadership skills, including the ability to build relationships and develop employees.
- Experience establishing clear expectations and conducting difficult conversations when necessary.
- Proven ability to hold teams accountable and drive results.
- Track record of improving operational efficiency and team performance.
Nice To Haves
- Familiarity with ServiceTitan and Nexstar.
Responsibilities
- Own P&L accountability for the HVAC Service and Plumbing departments.
- Develop and manage budgets, monitor KPIs, identify cost-reduction and revenue-growth opportunities, and ensure pricing and service agreements support profitability.
- Direct daily operations and optimize technician utilization, scheduling, capacity, and staffing.
- Use ServiceTitan to monitor performance and oversee fleet, equipment, and inventory management.
- Supervise, coach, and hold employees accountable to performance standards; conduct reviews, address performance issues, and develop employees.
- Partner with trainers on skill development and participate in hiring, onboarding, and disciplinary decisions.
- Track departmental scorecards against Nexstar benchmarks and monitor revenue versus budget, billable efficiency, maintenance agreements, callbacks, customer satisfaction, and online reviews.
- Implement corrective action plans when needed.
- Ensure consistent service quality and professionalism, resolve escalated customer concerns, monitor feedback, and support customer retention.
- Grow revenue through repair, replacement, and maintenance opportunities; increase maintenance agreement memberships and expand plumbing market penetration.
- Participate in leadership meetings and planning, execute quarterly priorities, provide regular updates, and support company-wide systems and process improvements.
Benefits
- Competitive salary with bonus potential.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Company vehicle and gas card, tablet, and uniforms.
- Ongoing training and growth opportunities.
- Supportive and family-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
