Service Manager Jobs

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Service Manager

United Rentals•Manassas, VA

About The Position

The Service Manager leads a major maintenance enterprise, hiring and motivating Service Technicians and improving efficiency and customer satisfaction by ensuring equipment is properly maintained and repaired. Working closely with the Branch Manager, the Service Manager contributes to building a profitable location through leadership, service and maintenance knowledge, and business management.

Requirements

  • High school diploma required.
  • Valid driver's license with an acceptable driving record.
  • Extensive equipment fleet maintenance and leadership experience.
  • Five years of service and maintenance experience.
  • At least three years of supervisory experience.
  • Strong motivational and leadership skills.
  • Strong customer service skills.
  • Strong knowledge of maintenance accounting and profit and loss.
  • Basic computer skills, including Excel.

Nice To Haves

  • Trade-school degree.
  • Bachelor’s degree preferred.

Responsibilities

  • Motivate, coach, and train technicians to exceed time and quality standards and comply with standard repair and maintenance processes.
  • Staff the location adequately based on skills and workload.
  • Manage repair and maintenance, profit and loss, and associated costs and budgets.
  • Lead, plan, measure, and continuously improve service and maintenance performance metrics.
  • Oversee parts department activities to support customer service, technician, shop, and OEC productivity, and cost control.
  • Evaluate team members’ performance and promotability; identify and provide necessary skills training and regular coaching.
  • Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.
  • Perform other duties as assigned.

Benefits

  • Paid parental leave.
  • United Compassion Fund.
  • Employee discount program.
  • Career development and promotional opportunities.
  • Additional vacation buy-up program (US only).
  • Early wage access through Payactiv (US hourly only).
  • Paid sick leave.
  • Health and financial plans.
  • Inclusive and welcoming culture.

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