Automotive Service Manager - CENTRAL CAMPAIGN

HERTRICH Family of Automobile Dealerships • Milford, DE

3d

About The Position

The Hertrich Family of Dealerships is hiring an Automotive Service Manager to lead daily service department operations across its dealerships in Delaware and Maryland’s Eastern Shore. This leadership role offers the opportunity to develop a service team, drive operational and customer outcomes, and pursue career growth with a regional dealership group. The position is based in the Delaware Beaches and Maryland’s Eastern Shore, and candidates must be willing to relocate there.

Hertrich is a family-owned dealership group operating 24 dealerships, 15 collision centers, and 18 automotive brands across the Delmarva Peninsula. The company describes itself as a Top 100 dealership group committed to integrity, excellence, and community involvement.

Requirements

• 2–3 years of Automotive Service Management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven success in high-volume service operations.
• Solid understanding of dealership systems.
• High School Diploma or GED required.
• Willingness to relocate to Delaware or Maryland’s Eastern Shore.

Nice To Haves

• DealerTrack experience preferred.
• College education preferred.

Responsibilities

• Lead daily service department operations.
• Drive customer satisfaction, CSI, and retention.
• Coach, train, and develop Service Advisors and Technicians.
• Manage workflow, productivity, and repair order efficiency.
• Monitor KPIs, financial performance, and service metrics.
• Ensure compliance with dealership and manufacturer standards.
• Build a positive, high-performance service culture.

Benefits

• Competitive compensation with performance bonus potential.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Paid vacation, holidays, and personal/sick days.
• 401(k) with employer match.
• Employee vehicle purchase discounts.
• Ongoing training and professional development.
• Career growth opportunities.
• Operational support and hands-on executive leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED