Food Service - Assistant Operations Manager

SSA Group, LLC•New Orleans, LA

About The Position

The Assistant Food Service Operations Manager supports the management and day-to-day operation of the food services department, with a particular focus on front-of-house operations. The role helps deliver warm, welcoming guest experiences while supporting operational systems, season planning, financial forecasts, merchandising, staffing, payroll, and quality standards. It also oversees staff training and orientation, supports facility and equipment maintenance, and helps maintain effective relationships with the client and vendors. The position promotes an inclusive and supportive team environment and contributes to sustainability and community engagement efforts.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, development, and partnership building.
Exceptional problem-solving and decision-making skills, together with strong organizational ability.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Two years of operations management experience, dependent on sales; more experience may be applicable.
ServSafe or food handling certification.
Must be at least 18 years old.

Responsibilities

Deliver warm, welcoming, memorable experiences for guests and clients in accordance with 452 Hospitality.
Support implementation of operational systems, processes, and policies that meet organizational, business, client, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasts, information flow and management, business processes, organizational planning, and merchandising consistency and sales.
Oversee food service staff training and orientation according to the onsite handbook, and ensure staff complete SSAfety training upon hire.
Respond to guest needs efficiently and resolve complaints effectively.
Maintain food quality, facility cleanliness, and a clean, safe, and organized work environment.
Document and discipline employees progressively in accordance with company policies and procedures.
Support day-to-day food service functions and programs, with a focus on front-of-house operations.
Support maintenance and repair of facilities and equipment.
Maintain a close working relationship with client staff.
Promote consistency and quality across operations and plan menus based on market trends, customer preferences, and nutritional considerations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Manage staffing coverage strategically and schedule appropriate staffing levels according to budgets and business forecasts.
Manage employees in accordance with state and federal labor laws.
Uphold and demonstrate understanding of company policies and procedures.
Promote inclusion, belonging, team growth, and opportunity; remove barriers and build supportive relationships across the team.
Lead by example in sustainability and conservation efforts, communicate their business application, and provide opportunities to educate unit staff.
Engage with SSA and the unit in community activities and opportunities to give back.
Perform other tasks as necessary.

Benefits

Paid time off of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment-period eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a college partnership.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.