Food Service - Assistant Operations Manager

SSA Group•Seattle, WA

About The Position

SSA Group is hiring an Assistant Food Service Operations Manager to support food service operations at a cultural attraction. The role helps deliver warm, welcoming guest experiences and supports daily department operations, with a particular focus on front-of-house service. The Assistant Manager supports operational planning, financial and payroll management, merchandising, staff training, scheduling, facility upkeep, and coordination with clients, vendors, and the office team. The position also promotes inclusion, sustainability, conservation, and community engagement. This is a full-time, hourly, non-exempt role eligible for overtime. The position requires varied hours and days, including nights, weekends, and holidays as needed. Applicants must be at least 18 years old; all education backgrounds are eligible.

Requirements

At least two years of operations management experience, dependent on sales; additional experience may be applicable.
ServSafe or Food Handling certification.
Must be at least 18 years old.
Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, team development, and partnership building.
Exceptional problem-solving and decision-making skills, with the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Flexibility in a fast-paced environment.
Computer skills sufficient for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; ability to lift and perform the position’s functions.
Ability to work varied hours and days, including nights, weekends, and holidays as needed.
All education backgrounds are eligible.

Responsibilities

Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
Support implementation of operational systems, processes, and policies aligned with the organization’s mission, business needs, client expectations, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasting, information flow and management, business processes, and organizational planning.
Support merchandising consistency, impulse sales, and per-cap growth.
Oversee food service training and staff orientation according to the onsite handbook; ensure staff complete SSAfety training upon hire.
Respond efficiently to guest needs and resolve complaints effectively.
Maintain food quality, facility cleanliness, and a clean, safe, and organized workplace for employees and guests.
Document employee performance and administer discipline in accordance with company policies and procedures.
Support day-to-day food service functions and programs, particularly front-of-house operations.
Help facilitate facility and equipment maintenance and repairs.
Maintain a close, positive working relationship with client staff.
Promote consistency and quality across operations and plan menus based on market trends, customer preferences, and nutritional considerations.
Ensure invoices reach the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic coverage and on-call shifts; schedule staffing levels in accordance with budgets and business forecasts.
Manage employees in accordance with state and federal labor laws.
Uphold and demonstrate understanding of company policies and procedures.
Promote an inclusive and supportive approach across the brand team and units; remove barriers and empower team members’ growth and opportunities.
Lead by example in sustainability and conservation efforts, apply relevant knowledge in business operations, and provide staff with opportunities to learn.
Support unit and company community engagement and giving-back activities.
Perform other tasks as necessary.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for the employee and family; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.