Food Service - Assistant Operations Manager

SSA Group, LLC•Seattle, WA

3d•$29 - $30

About The Position

The Assistant Food Service Operations Manager supports the day-to-day operation of the food services department, with a particular focus on front-of-house operations. The role helps implement operational systems, processes, and policies; supports seasonal planning, financial forecasting, merchandising, payroll, and operational functions; and helps maintain consistent, high-quality service across food operations. The manager trains and orients staff, ensures required SSAfety training is completed, addresses guest needs and complaints, maintains facility cleanliness and safety, and supports facility and equipment maintenance. The role also coordinates with the client, vendors, and office team, and manages employees in accordance with applicable state and federal labor laws. The position promotes SSA's 452 Hospitality approach through warm guest experiences, inclusive team practices, staff development, sustainability and conservation efforts, and community engagement. This is a full-time, non-exempt hourly position eligible for overtime. Work hours may vary and can include nights, weekends, and holidays as needed.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, development, and partnership.
Exceptional problem-solving and decision-making skills, with the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Two years of operations management experience, dependent on sales; additional experience may be applicable.
ServSafe or Food Handling Certification.
Must be at least 18 years old; all education backgrounds are eligible.

Responsibilities

Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
Support implementation of operational systems, processes, and policies aligned with organizational mission, business needs, client expectations, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasting, information flow and management, business processes, organization planning, and merchandising consistency and sales.
Oversee food service training and staff orientation according to the onsite handbook, and ensure staff complete SSAfety training upon hire.
Respond to guest needs promptly and efficiently and resolve complaints effectively.
Maintain food quality, facility cleanliness, and a clean, safe, and organized work environment for employees and guests.
Document and discipline employees progressively to promote performance consistent with company policies and procedures.
Support day-to-day food service functions and programs, with specific focus on front-of-house operations.
Support maintenance and repair of facilities and equipment.
Maintain a close working relationship with client staff.
Ensure consistency and quality across operations and plan menus considering market trends, customer preferences, and nutritional considerations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic staffing coverage and on-call shifts.
Manage employees in accordance with state and federal labor laws.
Schedule appropriate staffing levels in accordance with budgets and business forecasts.
Uphold and demonstrate understanding of company policies and procedures.
Promote inclusion and support within the Brand team and across units, remove barriers, and empower team members' growth and opportunity.
Lead by example in sustainability and conservation efforts, apply knowledge in business operations, and provide opportunities to educate unit staff.
Engage with SSA and the unit in community activities and opportunities to give back.
Perform other tasks as deemed necessary.

Benefits

Paid time off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or their family.
Up to 40 hours of paid bereavement leave.
On-demand pay program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.