Food Service - Assistant Operations Manager

SSA Group•Milwaukee, WI

About The Position

SSA Group is hiring an Assistant Food Service Operations Manager to support food service operations and deliver warm, welcoming, memorable experiences for guests and clients. The role supports operational systems, processes, policies, seasonal planning, financial forecasts, merchandising, staff training, and the day-to-day functions of food services, with particular focus on front-of-house operations. It also supports management of department operations, payroll, controllable profit, staffing, facilities, and equipment while maintaining a strong working relationship with client staff. The position promotes an inclusive and supportive workplace, helps remove barriers to team members’ growth, and leads by example in sustainability and conservation efforts. It also supports community engagement and opportunities for giving back. This is a full-time, hourly, non-exempt position eligible for overtime. The posting lists multiple possible locations and does not specify a single worksite.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building and development while fostering partnerships.
Exceptional problem-solving and decision-making skills, along with organizational ability.
Demonstrated financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds, including lifting, and to perform the job’s stated functions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Two years of operations management experience, dependent on sales; more experience may be applicable.
ServSafe or Food Handling certification.
Must be at least 18 years old; all educational backgrounds are eligible.

Responsibilities

Deliver warm, welcoming, and memorable experiences for every guest and client.
Support implementation of operational systems, processes, and policies in support of the organization’s mission, business needs, client expectations, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support department financial forecasts, information flow and management, business processes, and organizational planning.
Support oversight of merchandising for consistency, impulse sales, and per-capita revenue.
Oversee food-service training and staff orientation according to the onsite handbook, and ensure staff complete SSAfety training upon hire.
Address guest needs efficiently and resolve complaints effectively.
Maintain food quality, facility cleanliness, and a clean, safe, and organized work environment for employees and guests.
Document and discipline employees progressively to promote improved performance in accordance with company policies and procedures.
Support day-to-day food-service functions and programs, with particular focus on front-of-house operations.
Support maintenance and repairs of facilities and equipment.
Maintain a close relationship with client staff to support a positive working relationship.
Promote consistency and quality across operations, and plan menus based on market trends, customer preferences, and nutritional considerations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic coverage and on-call shifts, and schedule staffing levels according to budget and business forecasts.
Manage employees in accordance with state and federal labor laws.
Promote an inclusive and supportive approach across the brand team and units, remove barriers, and empower team members’ growth and opportunity.
Lead by example in sustainability and conservation efforts, and provide opportunities to teach unit staff about their application in the business.
Engage with SSA and unit teams in community activities and opportunities to give back.
Uphold and demonstrate understanding of company policies and procedures.
Perform other tasks as necessary and as circumstances require.

Benefits

Paid time off of up to 144 hours, based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of SSA-paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a college partnership.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws, with accrual provisions varying by location.