Food Service Operations Assistant Manager

Nouria • Middleborough, MA

3d

About The Position

The Food Service Assistant Manager is responsible for maximizing food service sales, delivering and inspiring excellent customer service, maintaining quality and safety standards, and effectively managing inventory. The role also requires the ability and desire to build and motivate a high-performing team. It oversees daily operations across food service areas, including made-to-order and commissary food, bakery, and dispensed beverages, in self-service, full-service, and drive-up settings.

The assistant manager supports workforce management and development, customer service, safety, and store appearance. Responsibilities include organizing and supervising shifts, training employees, handling customer complaints, maintaining inventory, enforcing company procedures, and supporting safety and health programs. Kitchen hours are 4 a.m. to 7 p.m.

Requirements

• Proven work experience as a shift lead, supervisor, or similar role in food service.
• Proven customer service experience and a track record of problem solving.
• Proficient food and beverage knowledge.
• Computer literacy.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Ability to lift up to 35 pounds at times.
• Ability to traverse and access all areas of the store.
• Ability to stand for prolonged periods.

Nice To Haves

• ServSafe Certification.

Responsibilities

• Manage the daily operation of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages, across self-service, full-service, and drive-up formats.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils, and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce company procedures and protocols.
• Provide every customer with a positive experience, including greeting customers warmly and promoting relevant purchases and specials.
• Assume responsibility for executing Nouria’s customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers; train employees on safety procedures and verify compliance.
• Enforce environmental and hazardous-material regulations.
• Maintain store safety and security and document accidents or incidents.
• Manage maintenance of the customer environment inside and around the store.
• Operate assigned equipment safely and efficiently and support implementation of the Nouria Safety and Health program.
• Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees at the location.
• Complete new-employee safety orientation for new or transferred store employees.
• Inspect stores regularly for workplace hazards and initiate corrective action immediately.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.
• Promote a quick return to work for employees under supervision.
• Ensure the physical maintenance, safety, cleanliness, and attractiveness of store facilities.
• Perform other related duties as required.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed