Food Service Operations Assistant Manager

Nouria Energy Services • Middleborough, MA

2d

About The Position

The Food Service Assistant Manager is responsible for maximizing store food service sales, delivering and inspiring excellent customer service, maintaining quality and safety standards, and managing inventory effectively. The role also requires building and motivating a high-performing team. The assistant manager oversees food service areas including made-to-order food, commissary food, bakery, and dispensed beverages such as coffee, fountain drinks, and slush, across self-service, full-service, and drive-up operations. Kitchen hours are 4 a.m. to 7 p.m.

Requirements

• Proven work experience as a shift lead, supervisor, or in a similar food service role.
• Proven customer service experience and a track record of problem solving.
• Proficient food and beverage knowledge.
• Computer literacy.
• Strong motivational and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.
• Ability to lift up to 35 pounds at times.
• Ability to traverse and access all areas of the store.
• Ability to stand for prolonged periods.

Nice To Haves

• ServSafe Certification.

Responsibilities

• Manage the daily operation of all food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain appropriate inventory levels for goods, supplies, kitchen utensils, and cleaning products.
• Train new and current employees in proper customer service practices.
• Enforce company procedures and protocols.
• Provide an excellent customer experience, greet customers warmly, suggest purchases, and promote specials.
• Take full responsibility for implementing Nouria’s customer service program at the site level.
• Minimize safety risks to employees, customers, and suppliers; ensure employees are trained on safety policies and that compliance controls are maintained.
• Enforce environmental and hazardous-material regulations.
• Maintain store safety and security and document accidents or incidents.
• Manage maintenance of the customer environment inside and around the store.
• Operate assigned equipment safely and efficiently and support implementation of the Nouria Safety and Health program.
• Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees at the location.
• Complete safety orientations for new or transferred employees.
• Inspect the store regularly for workplace hazards and initiate corrective action.
• Encourage employees to report unsafe conditions or work practices and address them with corrective action.
• Promote a quick return to work for employees under the assistant manager’s supervision.
• Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.
• Perform other related duties as required.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) savings plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability benefits
• Employee assistance programs
• Tuition assistance
• Voluntary benefit offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed