Service Manager

EquipmentShare•Anderson, SC

21d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Anderson, South Carolina. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues. The role coordinates and supervises equipment mechanics and service personnel, schedules repairs for customer- and company-owned rental equipment, and supports customer satisfaction by maintaining relationships and resolving inquiries and complaints. The Service Manager also trains and develops employees and helps maintain a safe work environment. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.

Requirements

Industry knowledge in the rental industry or a related construction field; applicants should be innovative and dependable.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and stay current on EquipmentShare products and services.
Ability to be competitive while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Must be able to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Preference given to applicants with construction industry experience or background.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Create, assign, and monitor work orders; track machine service intervals; order parts; and use equipment data to diagnose issues and identify corrective actions.
Schedule repairs for customer- and company-owned rental equipment.
Maintain and nurture customer relationships, keep customers informed about service and support, and identify additional ways EquipmentShare can help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night, subject to restrictions.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.