Service Manager

Russ Hubler Ford•Greensburg, IN

21d•Onsite

About The Position

Russ Hubler Ford is seeking a dedicated and experienced Service Manager to oversee all aspects of the service department. The role focuses on providing excellent customer service, efficient operations, and a motivated team. The position is based in Greensburg, Indiana. Russ Hubler Ford is an automotive dealership committed to providing high-quality vehicles and exceptional customer service. The company describes itself as community-involved and dedicated to customer satisfaction, integrity, teamwork, and excellence.

Requirements

Proven experience in automotive service management or a similar role.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
Knowledge of automotive industry standards, repair processes, and customer service best practices.
Ability to work in a fast-paced environment and manage multiple priorities effectively.

Nice To Haves

Automotive Service Excellence (ASE) certifications.
Knowledge of Dealertrack DMS.

Responsibilities

Manage day-to-day service department operations and ensure high customer satisfaction.
Supervise, train, and develop service staff to achieve departmental goals.
Coordinate repair orders, invoicing, and service logistics.
Maintain customer relationships to encourage repeat business and loyalty.
Ensure compliance with company policies, procedures, and automotive industry regulations.
Monitor service department financials, approve expenses, and manage budgets.
Collaborate with other departments to improve operations and customer experience.
Submit warranty claims accurately and on time.