Service Manager

Bridgestone • Foley, AL

21d

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. It also oversees service operations, customer interactions, work scheduling, team performance, and sales at a Bridgestone Retail Operations location.

The position requires a high school diploma or equivalent, four years of automotive service technical experience, one year of service manager or service writer experience, and a valid automotive driver’s license. The preferred qualification is a two-year degree or equivalent. The posted pay range is $20.70–$32.34.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Valid automotive driver’s license at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to individual skill levels.
• Serve customers’ automotive service needs and manage customer relationships and interactions.
• Oversee hiring and training of an effective automotive service team and support teammate retention.
• Maintain compliance with quality standards.
• Manage customer inquiries, feedback, and concerns through proactive communication, issue resolution, and follow-up.
• Develop and apply knowledge of automotive service business operations, including paperwork, customer interactions, financial transactions, and company policies and standards.
• Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Lead, coach, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program.
• Professional development, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED