Property Manager

BPG Real Estate Service•Newark, DE

20d

About The Position

The Residential Property Manager oversees the daily operations and financial performance of a residential community, leading an on-site team to support resident satisfaction, operational excellence, and financial results. The role balances resident experience with occupancy, retention, and profitability goals. The Property Manager manages budgets, financial reporting, invoices, vendor contracts, office workflows, leasing performance, collections, resident communications, and community events. The position also coordinates with leasing and maintenance teams, monitors property condition and compliance, and represents the property in certain legal matters. The role includes responding to building emergencies and participating in an on-call rotation as required.

Requirements

High school diploma or equivalent.
At least three years of successful residential property management experience with proven performance results.
Strong understanding of multifamily operations, budgeting, leasing, collections, and resident relations.
Proficiency with Microsoft Office Suite.
Professional, polished, customer-focused demeanor.
Exceptional leadership, communication, and organizational skills.
Strong sales and resident retention abilities.
Ability to analyze financial performance and make sound business decisions.
Detail-oriented, with strong problem-solving and multitasking capabilities.
Ability to work independently while leading and motivating a team.
Willingness to be on-call for emergency situations.
Ability to sit, stand, and walk for extended periods; frequent use of computers, telephones, printers, and other office equipment; occasional bending, stretching, reaching, and lifting associated with office work and property inspections.

Nice To Haves

College coursework or degree.
Certified Apartment Manager (CAM) designation.
Certified Property Manager (CPM) designation.
Experience with MRI Software.

Responsibilities

Oversee daily property operations, occupancy, resident retention, and operational efficiency.
Analyze financial statements, revenue trends, and performance metrics to support profitability and budget goals.
Complete required weekly, monthly, quarterly, and annual reports accurately and on time.
Manage office workflow and administrative processes.
Monitor budgets, control expenses, and make strategic adjustments to meet financial objectives.
Participate in annual budgeting and ongoing financial planning.
Approve and monitor vendor invoices for compliance with accounting procedures and budget allocations.
Track recurring contracts and coordinate renewals with leadership and facilities teams.
Drive occupancy through resident retention, lease renewals, and collaboration with leasing teams.
Oversee delinquency collections and ensure compliance with company policies and legal requirements.
Partner with Centralized Leasing to support seamless resident move-ins.
Conduct move-in and move-out inspections and ensure proper documentation and security deposit administration.
Build relationships in the local community and monitor market trends, competitors, and neighborhood developments.
Plan and host monthly resident engagement events and community gatherings.
Lead, mentor, coach, and support on-site staff, including Assistant Managers and Leasing Consultants.
Foster a positive, collaborative, high-performance work environment and hold team members accountable to operational and leasing goals.
Administer company policies and procedures across operations, accounting, maintenance, and human resources functions.
Partner with the Maintenance Supervisor to prioritize property needs, schedule unit turns, and coordinate maintenance activities.
Inspect the community to maintain curb appeal, cleanliness, and property condition.
Ensure compliance with safety regulations, OSHA standards, and company policies.
Represent the property in legal matters related to resident accounts and housing issues when necessary.
Respond to building emergencies and participate in an on-call rotation as required.