Assistant General Manager

Service Experts Heating & Air Conditioning • Scarborough, ME

20d

About The Position

The Assistant General Manager supports the General Manager in directing and coordinating the service center’s activities. The role provides leadership to personnel and key processes, coordinating service departments to improve operational efficiency and supporting sales, budgeting, payroll, customer service, scheduling, safety, and employee performance activities.

Requirements

• Bachelor’s degree in Business, Operations, or a related field.
• 5+ years of experience in the HVAC industry, including sales, installation, and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.
• The posting also lists a minimum of 6+ years of experience and a minimum education of a Bachelor's Degree.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates Sales, Maintenance, Installation, and other service department activities to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and completed on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes, and service levels.
• Manages dispatchers and technician scheduling to maximize call volume and capacity.
• Ensures Health, Safety, and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager with sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines for reviews, counseling, and discipline.

Benefits

• Competitive pay, including incentive opportunities for many positions.
• Paid time off and company holiday pay.
• Medical, dental, and vision insurance programs.
• 401(k) retirement savings plan with company matching contributions.
• Life insurance, with additional options employees may elect for family members.
• Short-term and long-term disability insurance options.
• Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
• Training opportunities through Experts University.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level