Service Manager

Pomps Tire Service • Grand Forks, ND

21d

About The Position

Pomp’s Tire Service is seeking a Service Manager to support daily operations and work directly with customers to schedule service needs. The role offers opportunities for career growth and advancement; the company notes that many Store Managers began in this position.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file review.
• Ability to read and verify work order details accurately.
• Ability to maintain confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and co-workers.
• Ability to lift, carry, or move up to 50 pounds regularly and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales.
• Previous experience in the tire industry.
• Familiarity with the MaddenCo software system.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Medical, dental, and vision insurance enrollment at affordable rates.
• Supplemental insurance options, including life, short- and long-term disability, critical illness, accident, death and dismemberment, and hospital indemnity insurance.
• 401(k) with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events, available from day one.
• Employee discounts on company products.
• Opportunities for skill development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED