Service Manager

United Access•Long Beach, CA

21d•Onsite

About The Position

United Access, a division of BraunAbility, is hiring a Service Manager to lead its service department in Long Beach, California. This high-impact leadership role owns department operations, team performance, and service outcomes, with a focus on execution, accountability, and long-term success. The team and processes are already established, and the manager will lead and optimize them to improve performance, consistency, and customer experience. The Service Manager leads daily service operations, develops technicians and staff, and oversees service quality, scheduling, workflow, and administrative functions. The role uses a Dealer Management System (DMS), CRM and service software, Microsoft Office, and reporting tools to manage work orders, technician schedules, inventory, and key performance indicators. Success includes adopting company systems and processes, building trust with team members and customers, taking ownership of department results, and achieving or exceeding service and productivity targets. The work takes place in a combination of office and service shop environments. It is a fast-paced, hands-on setting that may involve lifting up to 30 pounds and working around equipment as needed. United Access provides mobility solutions intended to help individuals and families gain independence. BraunAbility is an equal opportunity employer committed to diversity and inclusion.

Requirements

At least 3 years of automotive or dealership service experience.
At least 2 years of leadership experience managing technicians or service teams.
Strong customer service and communication skills.
Proven ability to manage multiple priorities in a fast-paced environment.
High level of organization and accountability.
Strong computer literacy and systems experience, including use of a Dealer Management System (DMS).
Experience with a DMS; Dealertrack experience is strongly preferred.
Ability to track and manage technician schedules and work orders digitally, use reporting tools to monitor KPIs and performance, and maintain accurate data entry across service and inventory systems.
Valid driver’s license and acceptable driving history.
Ability to lift up to 30 pounds and work around equipment as needed.

Nice To Haves

Experience as a Service Manager, Shop Manager, or Fixed Operations leader.
Experience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms; Dealertrack is strongly preferred.
Demonstrated success improving technician productivity and shop performance.
Experience managing service KPIs and operational reporting.
Mobility or adaptive vehicle experience.

Responsibilities

Lead daily service department operations, including workflow, scheduling, and quality control.
Manage, coach, and develop Service Technicians and service staff.
Ensure timely, high-quality vehicle service, repairs, and installations.
Drive service revenue and profitability, technician productivity and utilization, turnaround time, workflow efficiency, customer satisfaction, and retention.
Maintain accountability for department KPIs and operational results.
Oversee service-related administrative functions, including work orders, billing, documentation, inventory and parts coordination, and scheduling.
Ensure accuracy, consistency, and compliance across service records.
Use digital systems and reporting tools to manage technician schedules and work orders, monitor KPIs and performance, and maintain accurate service and inventory data.
Adopt company systems, workflows, and service processes; establish consistent execution across scheduling, communication, and service delivery.
Build trust with team members and customers and take ownership of department performance.