Service Manager Jobs

About The Position

Requirements

• High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
• At least 2 years of customer service or retail experience in a fast-paced retail environment, or 1 year of Lowe’s store experience.
• At least 1 year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

• Supervisory experience, including coaching, training, and evaluating direct reports.
• Merchandising experience, including reading planograms and setting up and tearing down displays.
• Experience operating power equipment such as lifts and order pickers.

Responsibilities

• Schedule the Merchandising Service team and manage resources to support efficient project execution and the overall Merchandising Service strategy.
• Guide MSAs on project priorities, scheduling, expectations, and resource needs.
• Onboard, train, coach, and mentor MSAs; assess performance and create development plans based on metrics and individual needs.
• Handle disciplinary actions and proactively partner with the HR business partner.
• Manage project, travel, display, and fixture expenses, as well as weekly payroll.
• Identify and resolve project- and store-level issues using available resources.
• Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
• Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
• Lead teams of 11–21 people and lead merchandising of live goods in garden centers.
• Collaborate with Field Project Managers on large third-party labor projects when needed.
• Provide SMART customer service and assist customers with locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably and promptly to customer and employee questions, including walking customers through projects when necessary.
• Communicate stock, special-order, feature, application, and warranty information to customers and provide resources to associates who directly help customers.
• Lead daily price-change execution, audit and update price labels inside and outside the store, and follow state-specific price-change guidelines.
• Oversee stocking, facing, and pack-down of merchandise according to planograms.
• Verify the accuracy of signage, reorder stickers, pricing, and product information.
• Ensure displays, resets, and bay-integrity efforts meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
• Work with receiving departments to establish or revise staging processes for reset products and support materials.
• Lead buyback-item efforts and ensure items are pulled, prepared, and ready for shipping.
• Oversee proper processing of damaged products.
• Detect potential shoplifting, theft, and security risks and promptly communicate them to management or Asset Protection.
• Ensure housekeeping standards and programs are followed to maintain clean and organized stores and work areas.
• Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, and using spotters and safety devices.
• Operate store equipment as needed for the role and department.
• Maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.