Service Manager

Hilltop Residential • Austin, TX

1d

About The Position

Hilltop Residential is hiring a Service Manager for Village at East Riverside in Austin, Texas. The Service Manager oversees maintenance operations for the community, including timely service-request completion, property inspections, vacant-unit turnarounds, preventive maintenance, safety practices, inventory, and maintenance-related purchasing. The role works closely with the Community Director, maintenance staff, residents, vendors, and supervisors to support service quality, community appearance, budget guidelines, and company procedures.

The position requires at least one year of hands-on general maintenance experience, proficiency with property management software, and an EPA Universal or HVAC license or certification. Candidates without the certification may be considered if they meet the other requirements and are selected; Hilltop Residential will cover the cost of obtaining it. The schedule is flexible and includes weekends, with rotating on-call responsibility for after-hours emergencies.

Requirements

• At least one year of hands-on general maintenance experience.
• Strong proficiency with property management software systems.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• EPA Universal or HVAC license or certification; Hilltop Residential may cover the cost of obtaining the required certification for a selected candidate who meets the other requirements.
• Valid driver's license and/or access to reliable transportation.

Responsibilities

• Organize and prioritize service requests and repairs, ensuring they are completed correctly and promptly.
• Inspect grounds, buildings, and other community features daily to reduce liability concerns and maintain curb appeal.
• Oversee turnkey operations and ensure vacant units are made rent-ready promptly.
• Use computer software systems to understand and execute service requests.
• Perform turnkey work as needed and ensure all make-ready work is inspected.
• Follow standard operating procedures and company policies and procedures.
• Maintain basic knowledge of local and state codes related to permitting, sign ordinances, and pool regulations.
• Communicate effectively with residents, fellow associates, vendors, and supervisors.
• Work with the Community Director to address maintenance-related resident problems.
• Assist the Community Director with documenting counseling sessions involving maintenance staff.
• Maintain a preventive maintenance program to minimize emergency and service repairs.
• Maintain the hazard communications program and teach and promote safe work practices.
• Assist with recruiting, hiring, and training staff, and recommend promotions or terminations when necessary.
• Work with the Community Director to obtain competitive bids for maintenance-related expenses.
• Understand and adhere to budget guidelines.
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the Community Director's supervision.
• Monitor inventory and maintain appropriate levels of parts and supplies.

Benefits

• Competitive pay
• 401(k) with company match
• Comprehensive medical, dental, and vision plans
• Paid life insurance
• Employee referral program
• Short- and long-term disability
• Paid time off
• Employee rent discount program
• Opportunities for growth at a rapidly growing company
• Coverage of the cost to obtain the required EPA Universal or HVAC certification for a selected candidate who meets the other requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed