Service Manager Jobs

About The Position

Requirements

• High School Diploma or equivalent required
• Ability to perform each essential duty satisfactorily
• Possess the knowledge, skill, and/or ability required to perform the essential functions

Nice To Haves

• Bachelors Degree preferred

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Produces and maintains reports required by GM and Service Director as well as the OE provider.
• Attends managers meetings and hold regular meetings with department staff.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and customer surveys.
• Strives to maintain a strong culture of harmony and teamwork both interdepartmentally as well as with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA, CSA, Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts job specific training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on critical parts orders with the parts manager to ensure availability.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks.
• Maintains a process for periodic spot checks of completed jobs for thoroughness and quality.
• Ensures department tooling is in safe and working order and meets requirements of new products.
• Ensures that the work areas and customer lounge are kept clean and safe.
• Serves as liaison with factory representatives.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance in accordance with Certified Uptime standards.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer concerns immediately and according to dealership's guidelines including full responsibility of Customer Experience Management survey platform to ensure the highest level of customer satisfaction.
• Acts as lead for facility safety meetings.
• Hold monthly safety meeting and address any pending or potential safety concerns.
• Maintains a professional appearance.
• Perform formal personnel evaluations for all employees with in Service department.
• Regularly evaluate strengths and areas of opportunity for staff in Service department.
• Develop clearly defined training paths and actions plans for each employee.