General Manager of Facilities & Service - POD 1 (San Capella, San Sonoma, San Paseo)

Mark Taylor Residential•Tempe, AZ

1d•Onsite

About The Position

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. Our communities are growing and so are our teams! We’re hiring a General Manager of Facilities & Service (Multi-Site Maintenance Supervisor) at POD 1 (San Capella, San Sonoma, San Paseo) in Tempe, AZ. In this role, you will help keep our POD 1 communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Requirements

A minimum of 5 years of experience as a maintenance manager in multifamily is required.
EPA Certification is required.
High School or GED required.
Basic computer skills required for reporting.

Nice To Haves

OSHA 30 Certification is preferred.

Responsibilities

Oversee daily maintenance operations across multiple multifamily communities to ensure properties are safe, clean, and well-maintained.
Lead and supervise a team of maintenance technicians and grounds staff, providing coaching, training, and performance feedback.
Ensure completion of preventative maintenance programs for HVAC, plumbing, electrical, pool, appliance, and building systems.
Conduct routine property inspections and identify maintenance, safety, or curb appeal concerns requiring attention.
Coordinate and manage apartment turns to ensure units are market-ready within established timelines.
Prioritize and monitor service requests and work orders to ensure timely, high-quality completion and resident satisfaction.
Manage vendor and contractor relationships, including scheduling, oversight, and quality control of repairs and capital projects.
Ensure compliance with OSHA standards, company policies, and all applicable health and safety regulations.
Conduct safety meetings and maintain documentation related to inspections, incidents, and compliance requirements.
Assist with developing and managing maintenance budgets, forecasts, and capital expenditure projects.
Monitor inventory levels and oversee ordering of maintenance supplies, equipment, and parts.
Partner with external and internal teams to support occupancy goals, resident retention, and overall operational success.
Respond to emergency maintenance situations and participate in on-call rotations as needed.
Maintain accurate records of work orders, preventative maintenance schedules, inspections, and operational reports.
Promote a positive team culture focused on accountability, collaboration, customer service, and continuous improvement.
Lead and develop the Service team, fostering accountability, collaboration, and high performance.
Oversee the daily operations of the entire POD Service team, including task management, service requests, turns, and prioritization of work.
Manage capital projects and property improvement initiatives from planning through completion, ensuring quality, timelines, and budgets are met.
Demonstrate strong financial acumen through budget management, expense control, forecasting, and resource allocation.
Maintain strong organization and operational oversight to ensure service standards, team productivity, and property needs are consistently met.