Service Manager Jobs

About The Position

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Responsibilities

• Deliver high quality and efficient service to both internal and external clients through day-to-day account management of an assigned group of accounts.
• Consistently meet or exceed CSO revenue benchmark expectations.
• Contribute to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to clients and prospects, achieving operating/margin targets, and fostering a culture of performance and continuous improvement.
• Successfully and profitably manage an assigned group of accounts.
• Build and solidify relationships with existing clients by providing exceptional ongoing care.
• Take a leadership role in the renewal process, in partnership with the Production team, ensuring the best possible solution is delivered to the client in a high-quality & timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.

Benefits

• Competitive and comprehensive compensation package.
• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program