Service Manager
About The Position
The Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The Service Manager helps ensure customer satisfaction and retention, supports sales, and contributes to efficient store operations. The listed pay range is $20.70–$32.34. The position requires a high school diploma or equivalent, four years of automotive service technical experience, and one year of service manager or service writer experience. A two-year degree or equivalent is preferred.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills, including addressing customer complaints.
- Ability to manage inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Valid automotive driver's license maintained at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for automotive service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective automotive service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to promote customer satisfaction and retention.
- Act as the primary point of contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development, training, and regular mentorship.
- Supportive onboarding experience.
- Community involvement and corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
