Service Center Team Manager

Alfa Laval•Greenwood, IN

1d•$85,000 - $95,000•Onsite

About The Position

The Service Center Team Manager leads the first-shift team and oversees repair-related activities across all Separation and PHE product lines. The role is responsible for developing and maintaining a high-performing team in alignment with the overall Service strategy and Alfa Laval culture, delivering an excellent customer experience, and meeting service market demands. This is an onsite position in Greenwood, Indiana. The schedule is Monday through Friday, 6:00 a.m. to 4:00 p.m. The position is based in a service center and office environment, with approximately 70% of the time spent in the machine shop, welding area, or assembly area. There is a possibility of encountering residues of customers’ products. Some travel within the USA and occasional travel outside the USA may be required for customer visits, service center visits, meetings, or training. The company prioritizes applicants residing in the United States or with an established presence in the area. Visa sponsorship is not available. Alfa Laval describes its workplace as inclusive and dynamic, and states that employment decisions are based on qualifications, merit, or business need.

Requirements

Five years of experience as a Team Manager leading large teams.
Strong leadership and management skills.
Strong customer service skills.
Strong understanding of machining and welding techniques.
Ability to read and work from blueprints.
Ability to prioritize work and meet deadlines.
Strong written and verbal communication skills and respectful interpersonal skills.
Ability to work effectively within a team environment.
Ability to work within stressful situations.
Fundamental knowledge of financial principles and practices.
Advanced knowledge of Microsoft Office, especially creating Pivot Tables in Excel.
Fundamental knowledge of standard word-processing software and spreadsheets.
May occasionally need to move parts weighing up to 50 pounds.
Some travel within the USA and occasional travel outside the USA for customer visits, service center visits, meetings, or training.

Nice To Haves

Bachelor’s degree in Engineering Science or equivalent experience preferred.
At least five years of hands-on repair or reconditioning experience in a manufacturing, job shop, or customer service environment is desirable.
Experience with improvement tools such as Lean manufacturing, 5S, Six Sigma, or Kaizen.

Responsibilities

Supervise workshop employees and daily shop operations.
Maintain an active presence on the shop floor to drive team performance and engagement.
Support and guide job scheduling and planning with the coordinating team.
Collaborate with HR and management on staffing, performance, and operational issues.
Recruit, interview, and select employees.
Maintain, track, and report employee utilization and business metrics.
Address team performance issues appropriately and promptly.
Ensure shop operations comply with ISO 9001:2015 standards and other applicable regulatory requirements.
Maintain Quality Management System conformance by overseeing process documentation, corrective actions, and continuous improvement initiatives.
Ensure shop procedures, training materials, and job roles are properly documented and controlled in alignment with ISO standards.
Lead and develop the first-shift team while supporting the Service strategy, customer experience, and service market demands.
Travel to customers or other service centers, and attend meetings or training, as required.