Service Shop Manager

Genuine Parts Company•Pensacola, FL

23h

About The Position

The Service Shop Manager plans, manages, and reviews production operations to achieve output and quality objectives. The role leads, hires, trains, and coaches a team of five or more shop employees, including skilled tradespeople, lower-level apprentice craft workers, and machine operators. The manager typically has budget and hiring/firing authority. The manager develops production schedules and coordinates labor, tools, equipment, and tasks to meet workload and quality objectives. The role oversees installation, diagnostics, repair, and support for products operating at customer locations; monitors performance and resource allocation; ensures regulatory and safety compliance; maintains ISO, Motion Quality System, and Safety and Loss Prevention programs; and evaluates and signs completed items leaving the shop. The manager also maintains positive relationships with vendors, branch personnel, and Motion specialists, and performs other duties as assigned. The position typically requires a high school diploma or GED and ten or more years of related experience, or an equivalent combination. It requires strong communication and management skills, safe operation of shop equipment, machining and materials knowledge, familiarity with machinist, CAD, and/or CAM software, applied mathematics, production and quality-control knowledge, and the ability to read hydraulic schematics. Work may be indoors and/or outdoors, with noise that may be loud at times. The position involves regular lifting, carrying, and pushing/pulling up to 50 pounds, lifting bulky objects, and a range of postural and mobility activities.

Requirements

High school diploma or GED typically required.
Ten or more years of related experience, or an equivalent combination.
Strong verbal and written communication skills.
Ability to manage, motivate, and handle multiple priorities daily.
Ability to operate shop equipment safely.
Knowledge of metals and measurements used in machining processes.
Knowledge of machinist, CAD, and/or CAM software.
Knowledge of mathematics and its application.
Knowledge of raw materials, production processes, quality control, costs, and techniques for maximizing effective manufacturing and distribution.
Knowledge of monitoring gauges, dials, or other indicators to determine whether a machine is working properly.
Ability to read hydraulic schematics.
Strong mechanical knowledge.

Responsibilities

Lead a team of five or more shop employees performing skilled trades, apprentice craft work, and machine operations.
Hire, train, coach, and provide feedback to shop employees.
Develop and implement production schedules to make effective use of labor, tools, and equipment.
Assign and coordinate tasks based on workload.
Monitor performance metrics and allocate resources to ensure high-quality service and optimal efficiency.
Ensure processes and environmental conditions comply with local and national regulations and organizational safety standards.
Oversee installation, diagnostics, repair, and support for products installed and operating at customer locations.
Maintain and promote ISO, the Motion Quality System, and the Safety and Loss Prevention program.
Maintain positive rapport with vendors, branch personnel, and Motion specialists.
Evaluate, check, and sign completed items leaving the shop facility.
Perform other duties as assigned.