Service Shop Manager

Genuine Parts Company•Cleveland, OH

13d

About The Position

The Service Shop Manager plans, manages, and reviews production operations to achieve output and quality objectives. The role leads, hires, trains, and coaches a team of five or more shop employees, typically with budget and hire/fire authority. The manager develops production schedules and coordinates labor, tools, equipment, and tasks to support efficient, high-quality service. The position also supports products installed at customer locations through installation, diagnostics, repair, and support; ensures regulatory and safety compliance; and promotes ISO, Motion Quality System, and Safety and Loss Prevention programs. The manager maintains rapport with vendors, branch personnel, and Motion specialists and evaluates, checks, and signs completed items leaving the shop facility. Other duties may be assigned. The role typically requires a high school diploma or GED and ten or more years of related experience, or an equivalent combination. It involves regular physical activity, including pushing, pulling, lifting, and carrying items up to 50 pounds, lifting bulky objects, and various bending, reaching, climbing, kneeling, squatting, and crawling tasks. Work may take place indoors and/or outdoors, and noise may be loud at times.

Requirements

Typically requires a high school diploma or GED.
Ten or more years of related experience, or an equivalent combination.
Strong verbal and written communication skills.
Ability to manage, motivate, and handle multiple priorities daily.
Ability to operate shop equipment safely.
Knowledge of metals and measurements used in machining processes.
Knowledge of machinist, CAD, and/or CAM software.
Knowledge of mathematics and its application.
Knowledge of raw materials, production processes, quality control, costs, and techniques for maximizing effective manufacturing and distribution.
Knowledge of monitoring gauges, dials, and other indicators to ensure machines are operating properly.
Ability to read hydraulic schematics.
Strong mechanical knowledge.
Regularly push and pull up to 50 pounds; lift and carry up to 50 pounds; and lift bulky objects.
Ability to perform neck and trunk rotation, stair and ladder climbing, repetitive bending, kneeling, sustained squatting, forward and overhead reaching, reaching and lifting, carrying, and crawling.

Responsibilities

Lead a team of five or more shop employees performing skilled trades, apprentice craft work, and machine operation.
Develop and implement production schedules to use labor, tools, and equipment effectively.
Coach and provide feedback to shop employees.
Assign and coordinate tasks based on workload.
Monitor performance metrics and allocate resources to maintain high-quality service and optimal efficiency.
Ensure processes and environmental conditions comply with local and national regulations and organizational safety standards.
Provide installation, diagnostics, repair, and support for products operating at customer locations.
Maintain and promote ISO, Motion Quality System, and Safety and Loss Prevention programs.
Maintain positive relationships with vendors, branch personnel, and Motion specialists.
Evaluate, check, and sign completed items leaving the shop facility.
Perform other duties as assigned.