Client Service Manager

365 Health Services•Philadelphia, PA

About The Position

365 Health Services is seeking an energetic, motivated, competitive leader who thrives in a team environment. The Client Services Manager role offers the opportunity to contribute to a rapidly expanding healthcare company and develop a career in healthcare staffing and client services. The position develops and carries out recruitment strategies, hires and places healthcare professionals, manages field staff, builds client and referral relationships, and ensures service quality, confidentiality, and regulatory compliance. The schedule is Monday through Friday, with paid on-call shifts that alternate and may require answering calls outside business hours.

Requirements

High integrity.
Positive attitude.
Excellent communication skills.
Solution-oriented approach.
Eager and competitive disposition.
Ability to thrive and collaborate in a fast-paced environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop and execute recruitment strategies to attract, screen, and hire qualified healthcare professionals who meet immediate and projected office needs.
Use recruitment tools and methods to source a qualified and diverse candidate pool.
Perform on-call duties outside business hours and on weekends as needed.
Match and evaluate candidate skills against client and consumer needs through screening and interviews.
Complete reference checks on candidates’ backgrounds and work experience.
Ensure candidates meet hiring standards for 365 Health Services and applicable contracts.
Negotiate salary, employment terms, and conditions with candidates.
Schedule direct care workers and field staff for initial placements and ongoing assignments.
Manage direct care workers and field staff while assigned, including assessing and investigating concerns and providing coaching, counseling, or disciplinary action when appropriate.
Maintain regular contact and develop relationships with active clients, consumers, and referral sources to identify staffing needs, projected openings, and potential business opportunities.
Ensure client, consumer, and referral source expectations are understood and met, and address and resolve customer service or staff performance concerns.
Document candidate, staff, and client correspondence and activities in the system of records.
Build relationships with industry contacts to gain industry knowledge, referrals, and business development leads.
Protect the confidentiality of consumer records and personnel files in accordance with agency and HIPAA guidelines.
Ensure services, functions, and employee practices comply with Affirmative Action policies and laws.
Maintain compliance with applicable federal, state, and local regulations, company policies and procedures, and reimbursement guidelines.