Service Manager Jobs

About The Position

Requirements

• Strong knowledge of methods, materials, tools and techniques used in the repair of heavy construction equipment.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Good skills in operating vehicles and equipment used for diagnostic purposes.
• Strong focus on customer service.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copier, fax and printer.
• Able to communicate effectively as appropriate for the needs of customers or coworkers.
• Strong attention to detail.
• Able to work effectively in a team environment.
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Demonstrates openness to new procedures, technology and structure.
• High school diploma or GED required.
• Two year certificate from a college or technical school or at least five years related experience and/or training in the subordinate position.

Responsibilities

• Maintain department communication in order to complete work and grow service labor sales.
• Utilize various computer programs and John Deere communication tools as resources.
• Plan work schedule.
• Maintain a clean, orderly and safe work area and appearance.
• Maintain personal and department tool inventory.
• Complete service data on invoices.
• Open and close work orders in a timely manner in order to minimize aged work-in-process.
• Perform basic diagnostics and determine what repairs are needed and advise customers of replacement parts as necessary.
• Repair and replace damaged or worn parts.
• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance.
• Prepare all reports and forms required in conjunction with work orders, taking note of the cause of failure/problems.
• Prepare warranty information.
• Service and maintain company vehicle and shop.
• Maintain flat rate in accordance with the Standard Pricing Guide (SPG).
• Utilize Marketing Service Times (MST’s) to quote jobs.
• Maintain current knowledge of Company and competitor products.
• Maintain condition of vehicles, inventory, tools and equipment.
• Read and understand operating manuals, blueprints and technical drawings.
• Maintain quality control records.
• Generate work preview reports and code established flat rates.
• Complete job status reports.
• Maintain work order log.
• Work with customer invoicing problems.
• Read and understand financial operating statements.
• Give yearly performance reviews for department technicians.
• Determine labor needed in preparation for work loads and plan the work schedule.
• Work with John Deere Territory Representatives to communicate difficult machine issues.
• Assist factory and engineers with diagnosing technical machine issues.
• Ensure Service Department is productive.
• Maintain billing cycle efficiencies, expenses and gross margins.
• Report work in process.
• Work with employees in obtaining technician certification and complete training needs.
• Conduct monthly safety meetings.
• Deliver parts, run errands, etc. as needed.
• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.