Service Manager

Hy-Vee•Kirksville, MO

1d•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across store departments to keep operations running smoothly and ensure prompt, friendly customer service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and provides support wherever needed in a fast-paced retail environment. The position also involves training and developing employees, monitoring performance, supporting safe operations, handling merchandise and store data, and protecting confidential information.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Able to solve practical problems and interpret instructions in varied situations with limited standardization.
Able to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Able to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Able to lead and develop a team and build a collaborative, customer-focused store culture.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial information, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand basic payroll system functions.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortments or shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.