Service Segment Mgr Level 1

Hewlett Packard Enterprise•Andover, MA

1d•$71,100 - $96,500•Onsite

About The Position

Hewlett Packard Enterprise is seeking a Service Segment Manager Level 1 to support its office in Andover, Massachusetts. This onsite role develops support plans for simple product families, represents services on product core teams, and contributes service requirements to product development. The role also sets service metric goals, monitors product support business performance, identifies when corrective action is needed, collaborates with regional and worldwide teams on service and support planning, implementation, and performance, and reports on business performance. The position typically requires at least one year of directly related business experience and a first-level university degree or equivalent work experience. It requires moderate knowledge of the IT and services industry, along with basic organizational, analytical, and communication skills. HPE describes its workplace as inclusive and accessible and offers benefits intended to support physical, financial, and emotional wellbeing, as well as programs for personal and professional development. The stated annual base salary range for Massachusetts is USD 71,100–96,500; variable incentives may also be offered. Actual offers may vary based on location, experience, education or training, and skill level.

Requirements

Typically at least 1 year of experience in directly related business.
Typically a first-level university degree or equivalent work experience.
Moderate knowledge of the IT and services industry.
Basic organizational skills.
Basic analytical skills.
Basic communication skills.

Responsibilities

Follow established guidelines and procedures to develop support plans for simple product families.
Represent services on product core teams and provide service requirements to product development.
Set product service metric goals, monitor product support business performance, and identify when corrective action is required.
Collaborate with regional and worldwide teams regarding service and support planning, implementation, and performance.
Report on business performance.