Guest Service Mgr Level V

Lowes Foods•Winston-Salem, NC

About The Position

The Guest Service Manager Level V ensures consistent, memorable guest experiences through high-quality show and guest service. The role trains, demonstrates, evaluates, and coaches hosts on the four priorities: Safety, Friendliness, Show, and Efficiency. It supervises and performs functions related to sales-related assets, oversees training and hiring processes, and works with store management to support effective operations and guest service.

Requirements

Strong communication and partnering skills.
Knowledge and application of operations within a retail environment.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Knowledge and application of the principles of differentiated learning.
Leadership experience with direct reports.
Ability to read and understand information and direction.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.
Knowledge of Front Porch operations.
Ability to work shifts during peak times, such as 10–7, at least 3–4 days per week.

Responsibilities

Observe, evaluate, and coach hosts to deliver friendly, superior guest service focused on show.
Maintain measurement plans and reports to evaluate host, financial, and operational effectiveness.
Conduct training needs assessments, identify performance gaps, and provide coaching and feedback.
Deliver on-the-job training programs and materials.
Drive measurement-based continuous improvement of on-the-job training.
Select, train, and develop Guest Service Leaders.
Assess Friendliness and Show across departments, identify performance gaps and training needs, and partner with the store management team on solutions.
Manage training activities, assess organizational support needs, and partner with the store management team to deliver solutions.
Manage hiring processes, including sourcing and candidate management, and work with store management to ensure interviewing, onboarding, and training follow established guidelines.
Complete, review, and maintain training documentation, including on-the-job training, new-hire, and performance documentation.
Work with the Store Manager/Director to ensure schedules provide the desired guest-service level within established labor guides.
Process guest orders, including performing cashier or guest service clerk functions.
Perform guest service desk functions as needed.
Ensure accurate daily cash counts are completed.
Ensure bank deposits are completed daily according to policy.
Monitor and analyze audits according to company guidelines.
Monitor and enforce Front Porch policies related to asset protection and shrink control.
Ensure the security of the office and store funds.
Maintain Front Porch supplies according to budget.