Assistant Guest Service Mgr FT

Lowes Foods•Cary, NC

About The Position

The Assistant Guest Service Manager helps develop the skills and expertise needed to become a successful Guest Service Manager. The role supervises and supports checkout operations to ensure guests receive a fast, pleasant experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. It also oversees functions related to sales assets and assumes the Department Manager’s duties when that manager is absent. The position maintains front-porch service standards, supports scheduling, trains and gives feedback to hosts, handles guest and host requests, and helps keep service areas and the parking lot orderly. It also performs sales, cash, invoice, deposit, and cash-office activities; monitors cashier performance and cash accountability; and conducts audits and accuracy checks. Other duties may be assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and direction.
Knowledge of front-porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest-service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-porch standards in the No Noticeable Wait policy are met.
Work with the Store Manager and Guest Service Manager on schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Promptly and professionally handle guest and host requests, refunds, loans, pickups, voids, and check approvals.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-end staff and hosts.
Ensure unused checkout lanes are blocked off when not in use.
Monitor and enforce front-porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who do not meet front-porch standards, communicate performance concerns to the Guest Service Manager, and provide ongoing on-the-job feedback.
Prepare weekly cash reports and supporting documentation; maintain sales-related information; process assigned invoices and transfers; and process beer and wine payments.
Prepare bank deposits according to policy; handle payroll check approvals and cashing according to company policy; complete accurate daily cash counts; process guest needs such as money orders, stamps, and lottery tickets; and process returned checks according to policy.
Secure the cash office and store funds, maintain cashier-till accountability, and maintain supplies for the front porch and cash office.
Monitor and analyze the Operator Activity Report and perform surprise cashier-till audits, detail-tape audits, and accuracy checks according to policy.
Perform other duties assigned by management.