Bench - Assistant Guest Service Mgr FT

Lowes Foods•Murrells Inlet, SC

About The Position

The Assistant Guest Service Manager helps develop the skills and expertise needed to become a successful Guest Service Manager. The role supervises front-end operations to ensure guests receive a fast and pleasant checkout experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. It also supervises and performs functions related to sales assets and assumes the Department Manager’s duties in their absence. Responsibilities include maintaining front porch service standards, supporting scheduling, training and coaching hosts, responding to guest and host requests, and keeping the front porch and parking lot orderly. The role also handles cash, sales, invoice, and accounting activities; prepares bank deposits; protects cash office security and store funds; maintains cashier accountability; and reviews cashier and guest service clerk performance through reports and audits.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front porch standards under the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to prepare schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-end hosts.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who are not meeting front porch standards; communicate problem areas and performance concerns to the Guest Service Manager; and provide ongoing feedback to hosts.
Prepare weekly cash reports and accompanying documentation; maintain sales-related information; process assigned invoices and transfers; and process beer and wine payments.
Prepare bank deposits according to policy, handle payroll check approval and cashing according to company policy, ensure accurate daily cash counts, process guest needs such as money orders, stamps, and lottery tickets, and process returned checks according to policy.
Ensure the security of the cash office and store funds, maintain cashier till accountability, and maintain supplies for the front porch and cash office.
Monitor and analyze the Operator Activity Report and perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.
Assume the Department Manager’s duties in their absence.