Bench - Assistant Guest Service Mgr FT

Lowes Foods•Little River, SC

About The Position

The Assistant Guest Service Manager role is intended to develop the skills, knowledge, and expertise needed to become a successful Guest Service Manager. The position supervises checkout operations and helps ensure every guest receives a fast, pleasant experience through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. It also supervises and performs functions related to sales assets and assumes the Department Manager’s duties in their absence.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
Ability to read and understand information and direction.
Knowledge of front porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest service skills.
Must be at least 18 years old.
Ability to stand for extended periods of time.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Maintain Guest Service Standards, including ensuring front porch standards in the No Noticeable Wait policy are met.
Work with the Store Manager and Guest Service Manager to write schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Promptly and professionally handle guest and host requests, refunds, loans, pickups, voids, and check approvals.
Keep the front porch clean, neat, and clutter-free, and ensure the parking lot is free of debris and excessive carts.
Model appropriate speech, manner, dress, hygiene, and integrity for front-end hosts.
Ensure unused check lanes are blocked off and enforce front porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who do not meet front porch standards, communicate performance concerns to the Guest Service Manager, and provide ongoing on-the-job feedback.
Prepare the weekly cash report and accompanying documentation, maintain sales-related information, process assigned invoices and transfers, and process beer and wine payments.
Prepare bank deposits, handle payroll check approvals and cashing according to company policy, ensure an accurate daily cash count, process guest needs such as money orders, stamps, and lottery tickets, and process returned checks according to policy.
Maintain cash office and store-fund security, cashier-till accountability, and supplies for the front porch and cash office.
Monitor and analyze the Operator Activity Report and conduct surprise cashier-till audits, detail-tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.