Bench - Assistant Guest Service Mgr FT

Lowes Foods•Morehead City, NC

About The Position

The Assistant Guest Service Manager works to develop the skills, knowledge, and expertise needed to become a successful Guest Service Manager. The role supervises front-porch service and helps ensure every guest receives a fast and pleasant checkout experience through consistent execution of Lowes Foods’ Guest Service Standards and Policies. It also supervises and performs functions related to sales assets and assumes the Department Manager’s duties in their absence. The position supports front-porch operations, host training and development, sales and cash accounting, cash-related activities, cash office security, and cashier and guest service clerk performance reporting. It performs other duties as assigned by management.

Requirements

Friendly, outgoing personality.
Ability to work well with others.
Ability to lift 25 pounds occasionally and 15 pounds constantly.
Ability to read and understand information and directions.
Knowledge of front-porch operations.
Ability to supervise people, including training and development.
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Effective communication and guest-service skills.
Must be at least 18 years old.
Ability to stand for extended periods.
Demonstrated successful use of math skills.
Ability to work well with computers.

Responsibilities

Ensure front-porch standards in the No Noticeable Wait policy are met at all times.
Work with the Store Manager and Guest Service Manager to create schedules that provide the desired service level within established labor guides.
Train cashiers to call additional hosts to the front porch based on guest needs and the daily call-up list.
Handle guest and host requests, refunds, loans, pickups, voids, and check approvals promptly and professionally.
Keep the front porch clean, neat, and free of clutter, and ensure the parking lot is free of debris and excessive carts.
Act as a positive role model in speech, manner, dress, hygiene, and integrity.
Ensure unused check lanes are blocked off when not in use.
Monitor and enforce front-porch policies related to Asset Protection and Shrink Control.
Train and direct hosts who do not meet front-porch standards, and communicate problem areas and performance concerns to the Guest Service Manager.
Provide ongoing on-the-job feedback to front-porch hosts to maintain service levels.
Prepare the weekly cash report and accompanying documentation; maintain sales-related information; process invoices and transfers as assigned; and process beer and wine payments.
Prepare bank deposits according to policy and handle payroll check approval and cashing according to company policy.
Ensure an accurate daily cash count and process guest needs such as money orders, stamps, and lottery tickets.
Process returned checks according to policy.
Ensure the security of the cash office and store funds, maintain cashier till accountability, and keep required front-porch and cash-office supplies available.
Monitor and analyze the Operator Activity Report, and perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
Perform other duties as assigned by management.